Refund
Because most orders are cash on delivery, refunds are paid back to you by bank transfer or mobile wallet. Last updated 3 November 2026.
When you get a refund
- The item you received is damaged, faulty or not what you ordered, and a replacement is not available.
- The size or colour you want in exchange is out of stock and you do not want another item.
- You paid in advance (for example delivery charges) and the order was cancelled before dispatch, by you or by us.
Change-of-mind returns are handled as exchanges, not refunds — see our Return & exchange policy.
How refunds are paid
Refunds are sent to your bank account, JazzCash or Easypaisa wallet in your name. We will ask for the account details on WhatsApp. We never ask for your PIN, OTP or card details.
How long it takes
We check the returned item within 2 working days of receiving it. Approved refunds are sent within 7 working days after that. Your bank or wallet may take a little longer to show it.
Refund amount
You receive the amount you paid for the item. For damaged, faulty or wrong items, any delivery charges you paid are refunded too. Discounts applied to the order are not refunded as cash.
Your rights
This policy does not affect your statutory rights under the consumer protection laws of Pakistan, including the Punjab Consumer Protection Act 2005, the Sindh Consumer Protection Act 2014 and the Islamabad Consumer Protection Act 1995.