Return & exchange
Wrong size or colour? Swap it within 7 days of delivery. Last updated 3 November 2026.
Exchange window
You can request an exchange within 7 days of delivery for a different size, a different colour, or another product of equal or higher value (you pay the difference).
Condition of items
- Unworn, unwashed and unaltered.
- All original tags attached and in original packaging.
- Free from perfume, deodorant, stains or any damage.
- Inner wear, socks and personalised or altered items cannot be exchanged for hygiene reasons.
Items that do not meet these conditions will be sent back to you.
How to request an exchange
- Message us on WhatsApp +92 342 2271226 with your order number, the item and the size/colour you want.
- We confirm availability and share the return address or arrange a pick-up.
- Send the item back well packed. Once we receive and check it (1–2 working days), we dispatch the replacement.
Who pays delivery
For a size or colour change, you pay the courier charges for sending the item back to us (or the pick-up charge, usually [EDIT: e.g. Rs 200–250]). We deliver the replacement to you free.
If the item is damaged, faulty or not what you ordered, we pay all delivery charges both ways.
Sale & Offers items
Items bought on sale, from the Offers section or with a discount code (such as TMF30) can be exchanged for size or colour within 7 days like any other item, subject to stock. They are not eligible for a cash refund unless they are damaged, faulty or wrong.
Damaged or wrong item
If your parcel arrives damaged, faulty or with the wrong item, tell us on WhatsApp +92 342 2271226 within 48 hours of delivery with clear photos (an unboxing video helps). We will replace it free of charge, or refund you if a replacement is not available — see our Refund policy.
Returns for change of mind
We offer exchanges rather than refunds for change of mind. If you are unsure about size, check our Size guide or ask us on WhatsApp before ordering.